Support

Frequently Asked Questions

Find answers to common questions about our luxury collections, shipping, and services.

Orders & Shipping

What are your shipping options?

We offer complimentary standard shipping on all orders. Express and international shipping options are available at checkout.

How long does delivery take?

Standard delivery takes 3-5 business days. Express shipping delivers within 1-2 business days.

Can I track my order?

Yes, you will receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn and in original condition with tags attached.

How do I initiate a return?

Contact our customer service team to receive a return authorization and prepaid shipping label.

Can I exchange an item?

Yes, exchanges are available for different sizes or colors within 30 days of delivery.

Product Care

How should I care for my jewelry?

Store pieces separately in a soft pouch. Clean with a soft cloth and avoid exposure to chemicals, perfumes, and water.

Are your products authentic?

All our products are 100% authentic and come with certificates of authenticity where applicable.

Do you offer gift wrapping?

Yes, complimentary luxury gift wrapping is available for all orders. Select this option at checkout.